Refunds and Returns

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying it had they known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for, and can’t be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item in a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase, e.g. – your receipt.

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The Thin Green Line Foundation (ABN: 22 126 573 779) is endorsed as a Deductible Gift Recipient. Donations of $2 or more to The Thin Green Line Foundation are tax deductible in Australia. All donations over $2 in the UK and USA are tax deductible via our partners, The Thin Green Line UK and BornFree USA.

Copyright © 2018 The Thin Green Line Foundation | Protecting Nature's Protectors

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